Lost baggage

Procedures and contact details of the Venice Airport Lost & Found offices

Remember to collect your baggage before leaving the Venice Marco Polo Airport Arrivals hall. Check the identification tag to ensure that the baggage is yours.

What to do

If your baggage is missing or damaged, observe the following procedure:

  • Stay in the baggage reclaim hall.
  • Check the screen to find out which Lost & Found company handles your flight.
  • Go to the company's office.
  • Show the ticket and the coupon for the missing baggage (in the event of partial loss you must check which items have not been delivered).

Check the baggage search status

Click the following link and fill the form entering the PIN CODE of your lost-luggage Case File, issued by Venice Marco Polo Airport.

Accedi al servizio lost & found

Lost & Found office contact info

The Lost & Found offices run by the Airport's handling companies are located in the Arrivals hall near the baggage reclaim carousels:

ATA Airports S.p.A. and GH Venezia - Tel. +39 041 2609226 - opening hours: information desk 10 am - 12.30 pm; 2 pm - 6 pm. Phone assistance from 9 am to 5 pm.

AVIA Partner - Tel. +39 041 2609227 - opening hours: information desk and phone assistance from 10.00 to 13.00 and from 15.00 to 18.00.

GH VENEZIA - Tel. +39 041 2609226 - phone assistance from 9 am to 5 pm.

In order to know to which handling company refer, please check which Airline Company managed your flight (see the attached table). 

Other Contacts - Luggage Assistance

  • Baggage Assistance Information - +39 041 2609222
  • British Airways Baggage Assistance - +39 06 89386034
  • AirFrance e KLM Baggage Assistance - +39 02 91 48 33 03
  • Emirates Baggage Assistance - 003617777254
  • Vueling Baggage Assistance - 199 308 080

If you have lost something in Venice Airport Marco Polo, please fill this form (the information will be managed by Lost Property Office).

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