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          Special assistance

          Assistance at Venice Marco Polo Airport for disabled passengers and passengers with reduced mobility (PRM)

          General information

          In compliance with EC Regulation No. 1107/2006, since 26 July 2008 SAVE S.p.A. has provided assistance for disabled passengers and passengers with reduced mobility (PRM) at Venice Marco Polo Airport. The EC Regulation makes the airport managing body responsible for providing assistance at European Airports and ensures that an equivalent level of assistance is guaranteed throughout Europe.

          For this purpose, Venice Marco Polo Airport has a mobile landing stage at the dock, free reserved parking, and a "Sala amica" lounge near the boarding gates in the Departures hall.

          Assistance for PRM is provided totally free of charge.

          Take a look to General Planimetry PRM Call Spot

          How to apply for assistance

          To ensure the best possible service, you should notify the airline of your needs when making your booking or at least 48 hours before departure. The airline will notify all airports included on your itinerary.

          The airline may ask for further information on the kind of assistance required, the need for transport and use of medical equipment and/or mobility aids, and the need to travel with recognised assistance dogs.

          In certain cases (e.g. during post-operative convalescence), the airline may ask you for a doctor's certificate authorising you to fly.

          Baggage and assistance dogs

          The EC Regulation grants persons with disabilities or reduced mobility an increased free baggage allowance for the transport of medical supplies and/or mobility equipment, up to a maximum of two devices.

          Furthermore, "recognised assistance dogs" are allowed to travel in the cabin of aircraft without any additional charges provided the carrier is notified in advance, in compliance with national regulations applicable to the transportation of dogs.

          Departing from Venice Airport

          Check-in times

          To receive the required assistance and to complete the check-in procedure, please be sure to arrive at the designated help points or directly at the check-in desk in good time.

          If you need to be met at one of the help points, you should arrive the following number of hours before the flight departure times:

          • Two hours for domestic flights
          • Two and a half hours for international flights
          • Three and a half hours for intercontinental flights.

          If you report directly to the check-in desks, you should arrive the following number of hours before the flight departure times:

          • One hour for domestic flights
          • Two hours for international flights
          • Three hours for intercontinental flights.

          Parking

          PRM holders of the european parking permit (issued in accordance with Presidential Decree DPR 151/2012) are entitled to park free of charge in the reserved spaces in all car parks at Venice Marco Polo Airport. In order to park free of charge it's requested to show the Terminal infopoint or multi-storey parking attendants the parking permit, the parking ticket and an ID card. Any companion is requested to show, in addition to the mentioned documents, a copy of parking permit holder flight ticket/boarding pass.

          Help points

          You can request assistance at any of the five help points or directly at the check-in desk.

          You will receive assistance according to your needs until you board the aircraft.

          The help points are located:

          • In car park PBus;
          • In car park P1S, near to the PRM reserved lots;
          • At the dock (water bus landing stage)
          • In the covered sidewalk between car lanes and Terminal
          • In the sidewalk near to Short Term and Il Milione car park.

          Refer to the Airport Maps.

          Arriving at Venice Airport

          PRM assistance is provided from the time of disembarkation from the aircraft through to one of the connecting points for your onward journey.

          Who the service is for

          The Airport provides assistance to the following types of PRM, identified by the relevant international IATA codes:

          • Blind or vision impaired passengers (code BLND)
          • Mobility impaired passengers, divided into three categories:
            • Persons who are unable to walk long distances but can ascend and descend steps and walk on their own (code: WCHR)
            • Persons who are unable to walk long distances or ascend/descend steps but can make their own way to/from cabin seat (code: WCHS)
            • Passengers who are paraplegic/quadriplegic, require an on-board wheelchair and must be carried to/from cabin seat (code: WCHC)
          • Passengers with hearing disabilities (code: DEAF)
          • Passengers with intellectual or developmental disabilities (code: DPNA).

          Complaints

          If you do not receive the assistance you need, you can file an initial complaint to the airline. If this does not meet with an adequate response, you can then submit a format complaint to ENAC (Italian Civil Aviation Authority), the organisation designated by the Italian state to oversee the rights of passengers with disabilities or reduced mobility.

          Quality standards

          To see the quality standards of the ground handling assistance provided to persons with reduced mobility, go to the Service Charter page.

          Special equipment

          Venice Airport provides the following equipment for this service:

          • Wheelchairs of various sizes for use with a travelling companion or member of staff for transport inside the airport
          • Variable height wheelchairs for boarding
          • Wheelchairs for temporary loan in the case of delayed return or damage to the passenger's own wheelchair during the flight
          • Ambulift and minivan for boarding and disembarking from aircraft

          Minivan for transport to and from the help points at the airport.

          Contact information

          Save information office Tel. +39 041-260.9260

          Complaints department –  email quality@veniceairport.it 

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